Recently appointed as the CEO of MVola, Alexandre Castel outlines his priorities and the company’s ambitions. Placing the customer at the center of operations and strengthening financial inclusion are the key highlights of his strategy.
On his background: Alexandre Castel, 40, has over 15 years of experience in Africa, with a focus on essential services like energy and telecommunications. He views the transition to the financial sector as a natural progression, emphasizing that financial inclusion is vital for economic and human development.
On recent technical issues: Addressing concerns regarding missing funds or service access, Castel clarified that money does not disappear from accounts. He explained that the company underwent a major technological migration in May to upgrade its infrastructure to handle growth, which caused temporary disruptions. He apologized for the inconvenience and confirmed that the platform is now stabilized and more robust.
On future priorities: His primary goal is to restore customer trust by improving responsiveness and service quality. He plans to accelerate commercial growth by launching new financial products, including expanded loan options and insurance, and modernizing tools for business clients. He aims to make MVola an all-encompassing financial ecosystem, accessible to everyone from smartphone users to those with basic feature phones, ultimately driving financial inclusion across Madagascar, particularly in rural areas.
Captured & Published at: 2026-08-03 05:53:34 (Madagascar Local Time EAT)
Original Source: https://www.lexpress.mg/2026/08/alexandre-castel-directeur-general-de.html
