Improving service quality, reducing waste, and mobilizing teams: operational excellence is built on a daily basis. In this joint interview, Michael Ratovoson, HR Director of Axian, Mahefa Randriamiarisoa, CEO of ACEP Madagascar, and Alp Bora, VP of Operations at ACPE, share their experiences and the conditions for success in an approach that is primarily human and collective.
The executives discuss how operational excellence is not just a technical project but a cultural transformation. They emphasize that it is about aligning strategy with daily actions, fostering a culture of continuous improvement, and ensuring that employees understand the ‘why’ behind processes. Whether it is through the ACEP Academy or standardized management practices, the focus remains on customer satisfaction and value creation.
The participants agree that operational excellence is a continuous journey rather than a destination. By focusing on clear priorities, efficient processes, and team engagement, companies can improve productivity and service quality, ultimately driving better business results.
Captured & Published at: 2026-10-14 06:23:58 (Madagascar Local Time EAT)
Original Source: https://www.lexpress.mg/2026/10/excellence-professionnelle-le-point-de.html
