The General Directorate of Taxes (DGI) is banking on a contact center to simplify tax procedures and improve tax collection.
Understanding tax obligations and how to comply with them is becoming more accessible. In Madagascar, the DGI launched a contact center on October 23, 2026, designed to inform, guide, and support taxpayers in their procedures. This initiative aims to facilitate access to tax information and encourage more citizens to pay their taxes.
Nearly forty agents have been mobilized to handle user calls. Their mission is to explain tax legislation, clarify procedures, and guide citizens through their administrative tasks. For taxpayers who struggle with administrative formalities, this service provides an additional way to obtain information without the need for multiple trips.
The initiative relies on new technologies to bring the tax administration closer to the citizens. By facilitating access to information, the contact center intends to make procedures more understandable and strengthen the transparency of public services. The goal is also to reduce the hesitation and apprehension that may prevent some taxpayers from fulfilling their obligations.
According to DGI data, Madagascar has 1.6 million taxpayers with a tax identification number. However, only 41.8% of them fulfill their tax obligations. This gap highlights the importance of better informing users about applicable rules and the steps to take.
Beyond simple information, the system seeks to develop tax civic-mindedness. A better understanding of obligations can help citizens realize the importance of tax payments in financing public services and development actions. The challenge is to use information as a lever to strengthen taxpayer participation in state revenue.
The DGI also intends to build a relationship of trust with users. This approach is in line with its motto: “A fair and efficient tax administration at the service of the rebuilding of Madagascar.” In the initial finance bill for 2027, domestic tax revenues are projected at 6,721.6 billion ariary, compared to 5,628.4 billion in 2025 and 4,636.5 billion in 2024.
The success of the center will depend largely on its ability to transform information requests into completed tax actions. A more accessible administration could thus foster better mobilization of public revenue.
Captured & Published at: 2026-10-24 05:53:44 (Madagascar Local Time EAT)
Original Source: https://www.lexpress.mg/2026/10/fiscalite-un-centre-de-contact-au.html
